We have a 5 – day exchange/return policy, which means you have 5 days after receiving your item to request a replacement or a return. For exchange/return, you can contact us at indiestori2021@gmail.com.
Exchanges and Returns
To be eligible for an exchange/return, your item must be in the same condition that you received it, unused and in its original packaging. To complete your exchange/return, the invoice must be provided at the time of return pickup. Once used, products will be ineligible for exchange or return.
Exchanges/Returns are only allowed in the following unlikely cases:
• The product is damaged or if you received the wrong item.
• In case of spoiled product.
In case of damaged product or wrong product received
• INDIE STORI needs to be notified of the damaged product within 5 days from the delivery date via email to indiestori2021@gmail.com
• In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
• In case of multiple item shipments, only the affected product can be returned and replaced.
• We will be happy to re-send and replace the product(s) promptly and we will work with you for providing an amicable solution.
• Email will be responded to within 24-48 hrs. and full assistance will be provided thereafter.
In case of a spoiled products:
• INDIE STORI needs to be notified of spoilage of product within 5 days from the delivery date via email to indiestori2021@gmail.com
• In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared
• We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.
• We will work with you on providing an amicable solution.
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
• Email will be responded to within 24-48 hrs., and full assistance will be provided
thereafter.
If your return is accepted, we will pick up the item ordered from the same address, and you will be notified of the expected pick-up date.
In case of an exchange, the product will be delivered to you within 3-5 days after the return pick- up is done.
In case of any delivery related discrepancy, please reach out to us within 48 hours after the order is delivered.
Note: In case of any quality issue, kindly contact us on +91-9289605017 or drop a mail to us at indiestori2021@gmail.com
Cancellation:
An order cancellation request will be accepted only if we have not yet shipped the product. If a cancellation request is accepted, you are entitled to get a refund of the entire amount. INDIE STORI reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.
Refunds:
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it generally takes around 5-7 working days to reflect this amount.
You can always contact us for any return questions at indiestori2021@gmail.com